Order Support & Inquiries

Have an enquiry? Here is how you reach us.

Customer Enquiries


If you are reaching out regarding an enquiry or an order, please use the form below. By submitting your inquiry here, your message is automatically synced with our Order Management System.

This allows our technicians to access your tracking, batch, and fulfillment data instantly for the fastest possible resolution.

Direct Contact Channels

If you prefer to reach out through our administrative channels, you may contact our studio directly:

  • Priority Support: support@prettysmellslab.com
  • Studio Phone: +1 (646) 624-8113
  • Operating Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)