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Order Support & Inquiries

Have an enquiry? Here is how you reach us.

Customer Enquiries

If you are contacting us about an order, please use the form below. This helps our support team locate your order details, tracking information, and fulfilment status so we can respond as quickly as possible.

Direct Contact Channels

If you prefer to reach out through our administrative channels, you may contact our studio directly:

Priority Support: support@prettysmellslab.com
Studio Phone: +44 330 027 1304
Operating Hours: Monday – Friday | 9:00 AM – 5:00 PM

Location and Company Details

Trading Name: The Pretty Smells Lab
Legal Company Name: De La Roche Limited
Company Registration Number: SC251870
Registered Office: 136 Woodstock Avenue, Glasgow, Scotland, G41 3SE, United Kingdom

Product information and fragrance descriptions are provided for general informational purposes. Fragrance is subjective, and scent notes, performance, longevity, and suitability may vary from person to person. Please review all product details before purchase.

The Pretty Smells Lab is an independent online fragrance retailer operated by De La Roche Limited, a private limited company registered in Scotland under company number SC251870. We sell genuine branded fragrances sourced through verified wholesale and fulfilment partners. Customer orders are stocked, processed and shipped directly from a domestic US fulfilment facility.

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Location and Company Details